Property Owner Agreement

This Agreement governs your use of Hostora as a property owner / customer ("you") with PRODM IT SOLUTIONS ("PRODM"). It incorporates our Terms of Service, Privacy Policy and Refund Policy, and includes the Data Processing Agreement (DPA) below. By accepting at sign-up, you agree to all of it.

1. Service & licence

PRODM grants you a non-exclusive, non-transferable right to use Hostora to manage your properties for your subscription term. Plan, fees and taxes (GST) are as shown in-app; renewal and non-payment consequences follow the Terms of Service and Refund Policy.

2. You are the Data Fiduciary

You are the Data Fiduciary for the resident/occupant data you collect and manage, and you warrant that you: (a) collect it lawfully and keep it accurate; (b) obtain all required consents — including verifiable parent/guardian consent for minors — before entering KYC or other personal data; and (c) comply with the DPDP Act, Aadhaar/UIDAI rules, tenancy/PG and tax law. You will not enter another person's data without a lawful basis.

3. PRODM is your Data Processor (DPA)

PRODM processes resident data only on your documented instructions to provide the Service:

• Purpose/duration — hosting, rent/dues computation, owner-enabled reminders/alerts,

receipts/statements, and KYC storage, for the subscription term plus the deletion window.

• Security — encryption at rest for government IDs (AES-256-GCM), TLS in transit,

role-based access, signed sessions, audit logging, rate limiting.

• Sub-processors — hosting (Vercel), database (Neon), your chosen payment gateway, and

WhatsApp/SMS providers; engaged under equivalent obligations, with notice of changes.

• Assistance & breach — PRODM assists with data-principal requests and notifies you

without undue delay of any personal-data breach affecting your data.

• Return/deletion — on termination you may export your data; thereafter it is deleted per

the Privacy Policy, subject to legal retention.

• International transfer — data may be processed outside India consistent with the DPDP Act.
• Voice assistant (Thozhi) — where you enable the optional Thozhi voice assistant, PRODM

processes the resulting command text only to carry out the command and to keep the assistant working and improving. Raw voice audio is not stored, command logs are automatically redacted, and they are never used for advertising or sold. You may enable or disable Thozhi per property.

4. Payments to/from residents

Where you enable online payments, resident↔owner payments run through your own gateway/UPI account. PRODM merely facilitates and is not a party to, and not responsible for, the underlying rent, deposit, refund or dispute. Resident settlement/deposit/refund terms are governed by your house rules — not by PRODM.

5. IP & data ownership

PRODM owns the software and brand. You own your data, and grant PRODM a limited licence to host and process it solely to provide and support the Service.

6. Warranties, liability & indemnity

The Service is provided "as is". PRODM's aggregate liability for any claim is limited to the fees you paid in the prior 3 months; no indirect or consequential damages (subject to non-excludable law). You indemnify PRODM against claims arising from your data or operations, including resident/guardian claims about data collected without a lawful basis or consent.

7. Term, termination & governing law

Either party may end the subscription per the Terms of Service and Refund Policy. On termination you get a reasonable export window, after which data is deleted (subject to legal retention). This Agreement is governed by the laws of India; courts at [CITY, STATE] have exclusive jurisdiction.

This document is a draft and does not constitute legal advice. Have it reviewed by a qualified lawyer before relying on it.